1. How can I order USA products on this website?
Browse the USA products category, add items to your cart, and proceed to checkout.
2. Do you ship to all locations in India?
Yes, we deliver to most locations across India.
3. What is the estimated delivery time for USA products?
The delivery time is typically 6-12 business days, including customs clearance.
4. Are all USA products available for delivery in India?
We strive to make a wide range of USA products available, but some restrictions may apply. Check the product details for shipping eligibility.
5. Can I track the delivery of my USA products?
Yes, you will receive the tracking number on your registered email, once your order is dispatched.
6. What if the USA product I want is out of stock?
If an item is out of stock, you can provide your email for notification when it becomes available again.
7. Is there a customs fee or additional charge for USA products?
The order value is inclusive of all taxes and customs fees. No additional charges will be applied.
8. Can I cancel my order for USA products?
You can cancel your order within 2 hours of placing it by contacting the Customer Support Team at care@distausa.com
9. What if the USA product is damaged during transit?
We will refund or replace damaged items according to our return policy.
10. How do I contact customer support for inquiries about USA products?
11. Can I return USA products if I change my mind?
Refer to our return policy for details on returning USA products.
12. Are the prices listed in INR or USD for USA products?
Prices are listed in INR (Indian Rupees). Currency conversion is automatically applied during checkout.
13. Can I find products from specific US brands on your website?
We aim to offer a variety of products from different brands. Use the search function or browse categories to find specific brands.
14. Are the USA products authentic and sourced directly from the USA?
Yes, we source authentic USA products directly from reputable manufacturers and suppliers in the United States.
15. How do I provide feedback or request a specific USA product?
Use the "Contact Us" page to provide feedback or email us at care@distausa.com to suggest specific USA products you'd like to see on our website.
16. Do you offer any discounts or promotions on USA products?
Keep an eye on our Deals page and subscribe to our newsletter for updates on discounts and special offers on USA products.
17. What payment methods are accepted for purchasing USA products?
We accept major credit/debit cards. Check our payment options during the checkout process.
18. Can I change the shipping address after placing an order for USA products?
Changes to the shipping address can only be made within a certain timeframe after placing the order. Contact our customer support team at care@distausa.com for assistance.
19. Are there any restrictions on the quantity of USA products I can order?
Certain products may have quantity restrictions due to import regulations. Please contact our customer support team at care@distausa.com with product details for further assistance.
20. How are customs duties calculated for USA products?
Customs duties are included in the order value. You won't incur additional charges upon delivery.
21. Can I request gift wrapping for USA products?
We currently do not offer gift-wrapping services for USA products. However, the packaging is designed to protect the items during transit.
22. What happens if my USA product is lost during shipping?
In the rare event of a lost shipment, contact our customer support at care@distausa.com Immediately, we will initiate an investigation and provide a Refund/Reshipment
23. Liabilities of DistaUSA
DistaUSA provides a platform for sellers internationally to sell their products on our website. DistaUSA is not liable for any products and respective shipping. DistaUSA will only provide supporting services to customers and sellers.
24. How to contact DistaUSA?
If sellers want to contact us to get on board, they need to email us at sellers@distacart.in
If any Sellers/Vendors/Manufacturers want to contact us for legal-related queries, they can email us at legal@distacart.in
For any other issues, they can contact our Customer Support Team at care@distausa.com25. What is the acknowledgment for the order placed?
You will receive an order confirmation to your registered email address with the items in the order.
